Customer Support Intern (Summer 2025)

Torus is a pioneering, sustainable energy solutions company based in Utah, dedicated to revolutionizing renewable energy storage and management. Our mission is to empower communities to become their own sustainable energy providers.

We are driven by a deep-rooted commitment to sustainability and community. We tackle critical challenges facing the American energy landscape. Our advanced Torus Spin Flywheel™ technology charges and discharges electricity 16 times faster than traditional batteries, ensuring rapid response to grid demands and enhancing energy efficiency.

Our advanced manufacturing, research, and development facilities in South Salt Lake and Springville, Utah drive continuous innovation, and our commitment to American manufacturing ensures quality and reliability. Join us at Torus and be part of an exciting team that is transforming the energy landscape.

As a Customer Support Intern, you will be responsible for providing excellent customer service to our clients. You will answer customer inquiries, resolve customer issues, and provide technical support. You will also be responsible for developing and maintaining our Customer Support knowledge base. The internship provides an excellent opportunity to gain hands-on experience in a dynamic environment. You will work closely with our Customer Support Team, contributing to key projects that ensure we optimize customer centric experiences focused on quality and overall operational excellence. 

Torus interns are valued as part of the team. You will directly contribute to enhancing our renowned white-glove customer experience. By empowering customers to self-serve effortlessly and connect with knowledgeable representatives when they need support, you’ll help us deliver on our promise of quick responses and proactive service. Your efforts will directly impact customers as you prioritize their satisfaction and ensure we anticipate and address their needs every step of the way.

• Potential for future career opportunities within the company.

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues quickly and efficiently.
• Provide technical support to customers.
• Develop and maintain our customer support knowledge base.
• Monitor customer feedback and identify areas for improvement.
• Work with other customer support team members to provide seamless customer service.

• Continuing Bachelor's degree in a related Business field.
• Completed Freshman year (2 semesters).
• Strong academic performance, typically reflected by a GPA of 3.0 or higher.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Working knowledge of Google Office Suite, Microsoft Office Suite, or similar software.
• Ability to commit to the full duration of the internship program.
• Availability to work the scheduled hours determined by the department's needs.
• Eagerness to learn and take on new challenges.
• Authorization to work in the country where the internship is located. 

• Previous internship or work experience in a related field.

You’ll be a great fit if you have a passion for helping to solve complex climate challenges and are committed to finding new innovative ways to preserve and enhance our planet. As a member of a rapidly growing startup with an excitement to learn new technologies, you’ll add incredible value as a self-starter and apply your technical skills to empower our customers to discover, purchase, and install the Torus products that will help them live clean, renewable lives.

Background Check All candidates are subject to a background check.
Experience Continuing Bachelor's degree in a related Business discipline and completed Freshman year (2 semesters).
Location Hybrid Remote - SLC based. You will conduct your work remotely from your home office and regularly from our South Salt Lake warehouse.
Schedule Full-Time + Hourly
Pay $21.00
Duration Temporary from May - August 2025 (potential to extend)
Physical Requirements 

• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.